1. Payment terms
In order to confirm the event the customer is required to pay a deposit of 50% of the value the total pro-forma invoice. The balance of the agreed price/ invoice is due on the day of the completion of the event. If the customer fails to pay within 7 days after the day of event the company will charge an additional 5% administration fee.
Payment can be done by cash or bank transfer.
In case a Fapiao is required the company is charging additional 10% over the total/ final invoice.
In case the customer cancel the event 1 week ahead of the event date: the customer shall pay the company a 30% charge of the total invoice. If the client cancel the event within 1 week of event date: the company will not refund the deposit. Cancellations on the day of the event will be charged in full.
The quantities given in the confirmed order (number of participants, etc.O are binding. If fewer persons than ordered take part in the catering event, we request the client to cancel that part a least 3 days (72 hours) before the event take place: if the client fails to observe the above cancellation deadlines: the company reserve the right to charge for this part of the payment.
Cancellations will only be accepted once confirmed in writing/ email.
3. Allergy/ Special Dietary requirements
We can prepare nut free, gluten free and dairy free food, however, please note that as our kitchens are used for the preparation of some nut, gluten and dairy products severe allergy maybe effected.
4. Delivery and collection procedures
For catering orders the company reserve the right to deliver no more than 1 hour in advance of the requested delivery time on the agreed day/ time.
Equipment: in case the catering is including: platters, bowls, table cloths, cutlery, chafing dishes etc. will be collected at a date arranged and agreed with the customer.
5. Damage fee for equipment
All the rented equipment needed for the event should be returned to the company in the same condition that has been received.
In case of breaking the rented crockery, glasses, decorative material and other catering equipments: the customer is reliable for this and shall be payed by the customer as mentioned in the invoice within three days after the event, unless it is the fault of the company.
6. Force Majeure
The company shall not have any liability under or be deemed to be in breach of the agreement for any delays or failures in performance of this agreement which result from circumstances beyond the reasonable control of the caterer. The caterer shall promptly notify the customer in writing when such circumstances cause a delay or failure in performance.
The company is focussed on using seasonal produce and going local when possible: we therefore reserve the right to alter ingredients/ dishes if necessary without compromising the quality of the dishes. The caterer shall promptly notify the customer when such circumstances occur.